Terms of Use 

Welcome to DolceVisa®

These Terms of Use govern the use of the services offered by DolceVisa® on the website or mobile applications. Such services, community, directory, website and mobile applications together are hereinafter referred to as the “Service.” 

Please read these Terms of Use, the Privacy Policy (the “Privacy Policy”), and the Directory Terms of Service (the “Terms of Service”) before using the Service. Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use, the Privacy Policy and the Terms of Service and your representation that you are 18 years of age or older. 

By using and/or visiting the Site or the Service, including becoming a User and accessing associated content such as email operated by DolceVisa®, you signify your agreement to these Terms, exactly as if it were printed on paper and signed by you. If you do not agree to be bound by these Terms, you must immediately stop using the DolceVisa® Site and/or Services. Although the registration process may require you to "click-through" or otherwise affirmatively agree to be bound by the provisions of these Terms, these Terms are binding on you by your use of the DolceVisa® Website or Services, regardless of whether or not you choose to register.

Where you use the Service in the course of your employment or business, you enter into these Terms both on your own behalf and in your individual capacity as an employee, officer, agent, partner, etc. of such organisation which you represent, and references in these Terms to "you" shall mean both you as the individual user of the Service and you in your capacity as a representative of your organisation.

In addition, when using particular DolceVisa® owned or operated services, you and DolceVisa® shall be subject to any posted guidelines or rules applicable to such services, which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms.

IMPORTANT:

THE INFORMATION PROVIDED ON OUR SITE AND THROUGH THE SERVICE IS NOT LEGAL OR IMMIGRATION ADVICE BUT GENERAL INFORMATION ON ISSUES COMMONLY ENCOUNTERED WHEN DEALING WITH IMMIGRATION MATTERS. 

DOLCEVISA® IS NOT AFFILIATED WITH ANY GOVERNMENT (INCLUDING THE ITALIAN GOVERNMENT), IS NOT A LAW FIRM, AND IS NOT A SUBSTITUTE FOR A LAWYER OR LAW FIRM. IT’S IMPORTANT YOU UNDERSTAND WHAT IT MEANS IN TERMS OF THE SERVICE WE PROVIDE AND THE REGULATORY PROTECTIONS AVAILABLE TO YOU.  DolceVisa® DOES NOT PROVIDE LEGAL OR IMMIGRATION ADVICE OR SERVICES, OPINIONS OR RECOMMENDATIONS TO ITS USERS ABOUT THEIR POSSIBLE LEGAL RIGHTS, LEGAL REMEDIES, LEGAL DEFENCES, LEGAL OPTIONS OR STRATEGIES, SELECTION OF FORMS, OR ANSWERS TO SPECIFIC QUESTIONS ON FORMS. DOLCEVISA® ONLY PROVIDES ACCESS TO SOFTWARE, PROGRAMS, EVENTS, A COMMUNITY PLATFORM, A DIRECTORY, STANDARDISED, CUSTOMISABLE DOCUMENTS AND AND SELF-HELP SERVICES (“SERVICES”) AT A USER’S DISPOSAL. 

COMMUNICATION BETWEEN YOU AND DOLCEVISA® ARE NOT PROTECTED BY ANY PRIVILEGE. PLEASE REFER TO SECTION 5 FOR FURTHER DETAILS.

WE WISH TO DRAW YOUR ATTENTION TO OUR PRIVACY POLICY. PLEASE READ IT CAREFULLY BEFORE USING OUR SITE. ACCESSING ANY PART OF THE SITE OR CONTENT OR USING THE SERVICE INDICATES YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE AND RELATED POLICIES IN FULL. PLEASE BE ADVISED THAT SOME OF THE SERVICES MAY BE HOSTED IN THE UNITED STATES. IF YOU ACCESS THE SERVICES FROM ANY OTHER REGION OF THE WORLD WITH LAWS OR OTHER REQUIREMENTS GOVERNING PERSONAL DATA COLLECTION, USE, OR DISCLOSURE THAT DIFFER FROM APPLICABLE LAWS IN THE UNITED STATES, THEN THROUGH YOUR CONTINUED USE OF THE SERVICES, YOU ARE TRANSFERRING YOUR DATA TO THE UNITED STATES, AND YOU EXPRESSLY CONSENT TO HAVE YOUR DATA TRANSFERRED TO AND PROCESSED IN THE UNITED STATES.  BY USING OUR COMMUNITY PLATFORM, WHICH IS HOSTED ON HEARTBEAT.CHAT, YOU ALSO AGREE TO THE HEARTBEATS TERMS AND PRIVACY POLICY, INCLUDING THE PROCESSING OF YOUR PERSONAL DATA IN THE UNITED STATES. YOU ALSO AGREE TO RECEIVE EMAIL NOTIFICATIONS ABOUT ACTIVITIES IN THIS COMMUNITY. IF YOU DO NOT ACCEPT THE TERMS OF USE AND RELATED POLICIES, DO NOT USE, ACCESS, OR DOWNLOAD MATERIALS FROM THE SITE AND LEAVE THE SITE IMMEDIATELY.

Your use of the site, including reliance on our content and use of any Service, is strictly conditional upon your acceptance of these Terms, including (without limitation):

• our regulatory position and the disclaimers in clause 5; and

• the exclusions of and limitations on DolceVisa®’s liability set out in clause 15.
  
  

1. Definition 

In addition to the terms defined elsewhere in these Terms, the following terms are understood as follows: 

• Community refers to our private exclusive community platform, and it means community.dolcevisa.com 

• Content means all content, materials, text, quizzes, tests, publications, articles, questionnaires, templates,  documents, checklists, forms, know-how, files, templates and software from time to time contained or comprised in the Site for each immigration Program offered for sale on such Site, and references to “Content” shall include any part of it.

• Directory refers to directory.dolcevisa.com

• Free Content means all content made available through the Community to Free Users, and it does not include Premium Content. For the avoidance of doubts, content made available through the Community for free does not include the Content.

• Premium Content means all content made available through the Community to Premium Users.

• Premium User/s means an individual User who is a subscriber. 

• Free User/s means an individual who has registered with the Community for free access to Free Content.

• “User,” “You”, and “Your” mean (a) a User who has purchased a Program, (b) a Premium User, (c) a Free User or (d) a User who is browsing the Site. 

• Site refers to the Company’s website (dolcevisa.com) and/or subdomain (including app.dolcevisa.com, uk.app.dolcevisa.com, directory.dolcevisa.com) and includes any associated software programs, private area, Programs, Community and directory. 

2. Terms

   1. These Terms of Use (Terms), our Community Code of Conduct, our Privacy Policy and our Cookie Policy, and the Directory Terms of Service govern access to and use of the Site, Community, Directory and the Services by each User (You). If you decide to use our referral services, you will be required to agree to separate terms in relation to that service. 

   2. Before using the Site, we would ask you to read these Terms of Use and the Privacy Policy, which will become binding as soon as you start using the Site and Services. By using the Site and in consideration for us permitting you to use the Site and the Services, you agree to be bound by these Terms of Use and the Privacy Policy as modified from time to time. Use of the Site includes accessing and browsing the Site. IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS, YOU CANNOT USE THE SITE OR OUR SERVICES. IF YOU HAVE PROCEEDED TO PAYMENT AND THEN COMMENCED USE OF THE SERVICES, WE WILL DETERMINE THAT YOU HAVE ACCEPTED THESE TERMS IN FULL.

   3. The Site and Content have been produced from the point of view of Italian citizenship and Italian immigration law only, are only suitable for use under the laws of Italy and are not suitable for and should not be used for the purposes of any other law.

   4. We may modify these Terms from time to time in accordance with clause 3. Please review these Terms and our Privacy Policy whenever you use the Site, as any changes will be binding on you in accordance with clause 3.

3. Modifications to these Terms 

   1. BY USING THE SITE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THESE TERMS OF USE. DolceVisa® may change, modify, add or remove sections of these Terms at any time. We will post any changes to our Site by updating these Terms from time to time, but we may not make any separate publications about such changes, so please review the Terms each time you visit the Site because we assume that you agree with these Terms at all material times if you continue to use our Site and/or Services. 

4. About us 

   1. DolceVisa® (“we”, “us” or “our” “Company”), trading as ‘DolceVisa®”, “DolceVisa® Community”, is DolceVisa® LTD of 200a Stockport Road, Timperley, England, WA15 7UA, a company registered in England & Wales, Company no. 15547884.

   2. How to contact us. You can contact us by email at hello@dolcevisa.com or any other email we provide you from time to time. We do not have an office telephone number, but we are happy to engage with you via online video chat.

   3. How we may contact you. We will contact you using the email address you provide to us. 

5. Our Regulatory Position  & Disclaimer

   1. We’re not a law firm and are not regulated as such.  This means we don’t advise on reserved legal activities (such as the right of audience, litigation, probate activities, notarial services,  administration of oaths, and reserved instruments activities). 

2. By using our Site and Services, you understand that: 

1. you won’t be able to complain to the Solicitor Authority or Legal Ombudsman in respect of the services provided to you by DolceVisa®;

2. you won’t be able to apply for a grant to be made out of the Solicitors' compensation fund managed by the Solicitor Authority. This is a discretionary fund of last resort for making grants to people whose money has been stolen or has not been accounted for as a result of the acts or omissions of those regulated by the SRA and to relieve losses for which firms authorised by the SRA should have had, but did not have insurance. For further information on how the fund works, you are invited to refer to the website of the Solicitor Authority; 

3. we are not required to take out compulsory professional indemnity insurance and are not subject to the SRA Minimum Terms and Conditions of Professional Indemnity Insurance; and

4. communication between you and us is not privileged.

3. As you navigate the Site, use our Services, and attend our events and/or webinars, you can interact with our team and/or immigration experts. From time to time, you will have certain questions you would like to receive our recommendation on. You may put your questions to our customer support team. We will try to provide you with an informed response based on our experience or direct you to a relevant resource. However, at no point does this information qualify as legal advice, nor should it be taken in substitution for such qualified professional immigration advice. No lawyer-client relationship is created between you and the person answering your questions at any time. If you remain uncertain, you must verify the information we provide with a qualified professional such as a qualified immigration lawyer. If you do not know of a qualified and regulated person or firm, we can suggest to you some partner firms and professionals we know in your jurisdiction. For the avoidance of doubt, by using the Site, Community and our Services, you agree that:

1. THE OUTCOME OF ANY APPLICATION FOR CITIZENSHIP, VISA, OR OTHER IMMIGRATION PROGRAMS COMPLETED USING THE SITE AND OUR SERVICES ULTIMATELY RESTS WITH THE ITALIAN AUTHORITIES. YOU UNDERSTAND AND ACCEPT THAT ANY RESULTS OF THE SERVICES AS SUCH OUTCOMES ARE BASED ON SUBJECTIVE FACTORS THAT CANNOT BE CONTROLLED BY US. THEREFORE, WE WILL NOT BE RESPONSIBLE FOR ANY APPLICATION REJECTIONS.

2. YOU UNDERSTAND THAT, WITH RESPECT TO THE SERVICES, THE COMPANY’S FOUNDER, EMPLOYEES, IMMIGRATION EXPERTS AND CONTRACTORS ARE NOT ACTING IN THEIR CAPACITY AS LAWYERS, SOLICITORS OR IMMIGRATION EXPERTS AND NO STATEMENTS OR INFORMATION MADE BY THE COMPANY’S FOUNDER, EMPLOYEES, CONTRACTORS, IMMIGRATION EXPERTS SHALL BE CONSTRUED AS LEGAL ADVICE. YOU FURTHER UNDERSTAND THAT, ALTHOUGH LEGAL INFORMATION MAY BE COMMUNICATED TO YOU DURING THE SERVICES, SUCH INFORMATION IS NOT LEGAL ADVICE. YOUR RELIANCE ON SUCH LEGAL INFORMATION IS AT YOUR OWN RISK. 

3. Decisions regarding the contents of any particular field in our Programs, as well as the choice of the relevant form itself, are solely and exclusively your own.

4. We make no representations or warranties, express or implied, regarding the legal or other consequences resulting from your use of the Site and/or the Services. If you have specific or unique problems which are complex or require legal advice, please consult with and obtain legal advice from a qualified lawyer.

5. Your use of information and forms on the Site is solely at your own risk. We do not guarantee that all government forms or information on the Site are correct, complete and/or up to date.

6. You agree that none of the Services constitutes any solicitation, offer, opinion, representation, endorsement or recommendation by us nor does it provide legal advice or immigration services. It is not intended to be and should not be relied on by you or any third party to make or refrain from making any decisions or commitments. To the maximum extent permitted by law, we do not accept any liability or responsibility for action taken as a result of the Content and use of the Services or other information provided by us, whether via the Site, Community or otherwise. Appropriate independent professional advice should be obtained in relation to any specific issues, questions or set of facts and before taking or refraining from taking any action based on the Content and Services;

7. You are solely responsible for the appropriate selections within any documents;

8. The Content is created for a wide audience and may not suit your individual needs, and may be out of date for your needs at any given time;

9. The Content may not fit your specific circumstances. You should make your own judgement on the suitability of any such materials to your or any third party’s circumstances or obtain your own legal advice to review such materials before using them;

10. The site, Community, and Content may be added to, removed, updated or otherwise changed at any time without notice to you; 

11. The Content is limited to information on Italian citizenship and Italian immigration  law and regulations;

12. Whilst we deny that any legal responsibility arises when you use the Site, Content and/or our Services, in the event we are wrong, we exclude all legal responsibility and costs for reliance placed by anyone on the Site, our Content, Services or information gained from our live chat support and/or Community and/or webinars and/or events; and

13. You understand and accept the differences in the regulatory protections that are available to you as outlined above.

6. Our Services

   1. DolceVisa® provides: 

      1. General information and programs  related to immigration to Italy; 

      2. Access to a user-friendly automated do-it-yourself software solution (Program/s) that (1) allows you to navigate through the preparation and process for applications for immigration to Italy, including Italian citizenship applications, visas, and residence permits (2) allows you to fill in the necessary Italian immigration forms with the specific information and direction provided by you, (3) gives you access to the Content (4), and allows you to access our Community and other activities, such as webinars and virtual events when available.

      3. A private and user-friendly Community platform (Community) that can be accessed in accordance with clause 6.2 below.

      4. A platform (“Directory”) for enabling connections between applicants (“Seekers”) and service providers (“Providers”). Seekers are individuals seeking to obtain advice, expertise, services or information (“Know-how Service”) from Providers, and are therefore clients of Providers. The Directory is subject to the Directory Terms of Service.

      5. An artificial intelligence-powered chat service ("DolceAI™"), which generates automated responses based on user input. 

   2. Unless you purchase a Program that includes access to our Community, DolceVisa® operates the Community and grants access to the Community Content on a “freemium” basis. This means that we have two types of Users:

      1. Free Users – any person can, by registering with the Community and consenting to the receipt of marketing emails (see clause 6.4 below), access the Free Content on the Community as a Free User.

      2. Premium Users – any person can, by paying for a Subscription, become a Premium User with access to the Premium Content on the Community. Unless otherwise stated, Premium Users also include any person who purchases a Program.

   3. Our Community. Certain parts of our Community offer the opportunity for Community Users to post and exchange opinions, information, material and data ('Comments') in areas of the Community. We do not screen, edit, publish or review Comments prior to their appearance in the Community, and Comments do not reflect the views or opinions of DolceVisa®, its agents or affiliates. Comments reflect the view and opinion of the person who posts such a view or opinion. To the extent permitted by applicable laws, DolceVisa®  shall not be responsible or liable for the Comments or for any loss, cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on the Community. 

DolceVisa® reserves the right to monitor all Comments and to remove any Comments that it considers in its absolute discretion inappropriate, offensive or otherwise in breach of these Terms. 

You warrant and represent that:

• You are entitled to post Comments on our Community and have all necessary licenses and consents to do so;

• The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy;

• The Comments will not be used to solicit or promote unlawful activity.

4. Marketing Consent: marketing emails. To access the Community for free, You must consent to receive marketing emails from DolceVisa® (the Marketing Consent). You acknowledge and agree that:

   1. the Marketing Consent is strictly necessary for DolceVisa® to be able to grant free access to the extensive information included in the Community;

   2. DolceVisa® would be unable to offer you free access to the Community on a commercially sustainable basis without Marketing Consent and would instead be forced to adopt a fully pay-wall-protected subscription model;

   3. your Marketing Consent is freely given, and you may withdraw your Marketing Consent at any time;

   4. withdrawal of your Marketing Consent will result in you ceasing to be able to access the Community and, given the preceding provisions of this clause 6.3, this does not and should not be construed as imposing any penalty on you or causing you to suffer any detriment.

5. DolceAI™

   1. DolceAI™ is intended solely for informational purposes and is not a substitute for professional advice. The information provided by DolceAI™ is generated automatically and is not subject to review or verification by human experts. Users should not rely on DolceAI™ as a definitive source of information and must independently verify the accuracy of any information obtained through DolceAI™.

   2. While reasonable efforts are made to ensure that DolceAI™ provides relevant and useful information, we provide no guarantee, representation, or warranty, express or implied, as to the accuracy, reliability, completeness, or fitness for a particular purpose of the information provided by DolceAI™. The responses generated byDolceAI™ may be incorrect, outdated, or inapplicable to your specific circumstances. Accordingly, all use of DolceAI™ is at your own risk.

   3. DolceAI™ does not constitute legal, medical, financial, or any other form of professional advice. You acknowledge that any information, suggestions, or recommendations provided by DolceAI™ are general in nature and are not tailored to your particular circumstances. Before making any decisions based on information from DolceAI™, you should seek appropriate professional advice from a qualified individual or entity.

   4. To the maximum extent permitted by law, we shall not be liable for any loss or damage arising out of or in connection with your use of, or reliance on, DolceAI™. This includes, without limitation, any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business, regardless of whether such loss or damage was foreseeable. Nothing in this clause shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

   5. You agree that you are solely responsible for your actions and decisions, including those influenced by information provided through DolceAI™. You agree that you will not hold DolceVisa®, its officers, directors, employees, agents, or affiliates liable for any outcomes, losses, or damages arising from your use of DolceAI™, including any reliance on the responses generated by DolceAI™.

   6. You agree to indemnify, defend, and hold harmless DolceVisa®, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in connection with your use of DolceAI™or your breach of these Terms.

   7. By using DolceAI™, you consent to the collection, storage, and use of data related to your interactions with the AI Chat, including your queries and the AI's responses. Such data will be used to improve our services and will be handled in accordance with our Privacy Policy. You acknowledge that while we take reasonable steps to protect your data, no system is completely secure, and we do not guarantee the security of your data. By using DolceAI™, you also agree to our partner’s terms of service.

   8. We reserve the right to modify, suspend, or discontinue DolceAI™ at any time and without prior notice. We shall not be liable for any modification, suspension, or termination of DolceAI™ or any associated services.

6. Directory. The DolceVisa® Terms of Services govern the use of our Directory. 

7. Creating an account 

   1. As a condition of using certain Services on the Site and/or Community, you must register with us and select a password and email address ("User ID").

   2. In relation to the use of the User ID, you:

      1. shall provide us with complete and precisely accurate, complete, and updated registration information;

      2. shall not select or use as a User ID a name and/or email of another person with the intent to impersonate that person;

      3. shall not use as a User ID a name or email subject to any rights of a person other than you without appropriate authorisation;

      4. shall not use as a User ID a name or email that is otherwise illegal, offensive, vulgar or obscene;

      5. are solely responsible for the activity which occurs on your account;

      6. shall be solely responsible for maintaining the confidentiality of your password, your security information and your use of the Site and/or Community;

      7. shall never use another user's account without such other user's express written permission; and

      8. will immediately notify us in writing of any unauthorised use of your account or any other account-related security breach of which you are aware.

   3. We reserve the right to refuse registration and/or cancel a User ID at our absolute and sole discretion.

   4. We are not liable for any harm caused or related to the theft or misappropriation of your User ID, disclosure of your User ID, or your authorisation of anyone else to use your User ID. If you have reason to believe that your account with us is no longer secure, you must promptly change your password and immediately contact us via email at hello@dolcevisa.com.

   5. You are responsible for all content that you transmit or otherwise make available to our Site and/or Community. Your access to and use of the Site may be monitored, including but not limited to, for the purpose of identifying illegal or unauthorised activities.

   6. Our Privacy Policy governs all personally identifiable information collected from you.

8. Ownership

   1. All rights, title and interest in and to all the Site, Community, Content, Services and content thereof (excluding any Italian Government forms and documents) are owned either by us or by third parties, authors, developers, or vendors who have licensed the same to us.

   2. No rights or licences are granted except as expressly set forth herein. The Content must not be used or reproduced (in whole or part) for any purpose other than as expressly permitted in accordance with these Terms, except with our express prior written permission.

9. Licence

   1. Subject to these Terms, for the duration of your permitted use of the Site and Services (including the Content), we grant you a limited, revocable, non-exclusive, non-transferable licence to access the Site and utilise the Service for only your own personal use of the Service. You are not granted by the Terms or your use of the Site or otherwise in any way any right or licence in or to any intellectual property rights owned by or licensed to us or any third party and used on or in relation to the Site and/or its Content.

   2. Without prejudice to any other relief against you for unlawful conduct, a breach in any way by you of any of the Terms shall result in the automatic termination, without notice to you, of your licence to access the Site and utilise the Service.

   3. You agree not to attempt in any way to use the Site after any termination or denial of access by us.

10. Purchasing a Service 

    1. You must be at least 18 years old to purchase a Service. 

    2. You may place an order to purchase a Service (Order) via the Site and/or Community in accordance with the terms set out on the Site. 

    3. Your Order constitutes an offer to us. We will confirm our acceptance of your Order in writing (which might include, without limitation, email or the submission of an invoice) confirming the information you included in your Order. These Terms and any other terms contained in the Order will become legally binding on you and us when we send you such confirmation and each Order shall incorporate these Terms.

11. Payment of fees

    1. Payment of fees. You will pay us the fees together with any VAT described for each Service you subscribe to or purchase in accordance with these Terms (the “Fees”). Full details will appear on the information screens of each Service. 

Additional processing and filing fees (if any, “Government Fees”) are payable either to the relevant Italian Consulate or to other Italian Authorities, as determined by the circumstances. The Government Fees are not included in the price for the Service identified on the Site. You must pay the Government Fees separately at the time of the submission of your respective application. 

Fees incurred in connection with engaging the services of a third party through our Directory are not included in the Fees. 

The price indicated on the screen will be shown in Euros, Dollars or in the local currency of each country. This price will be the one in force at all times when the User makes the purchase unless there is a typographic error.  

We reserve the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Service Term (defined below) or then‑current renewal term upon prior notice to you, which may be sent by email.

For subscriptions or purchases made on the Site or Community Site, payment is due on the terms applicable to that subscription or purchase as displayed at the point of purchase. For example, some of our products will ask you to “unlock” them before accessing them. To “unlock” those products, you must enter valid payment details and pay immediately to use the product. For purchases that are invoiced by DolceVisa®, payment is due on the invoice date. Unpaid amounts may result in termination of Service. 

You will be responsible for all taxes associated with your use of Services that are attributable to or due by you. If an applicable tax authority requires us to pay any taxes that should have been payable by you, we will advise you in writing, and you will promptly reimburse us for the amounts paid.

2. Additional Services. If your use of the Services requires the payment of additional fees, you agree to pay the additional fees in the manner provided herein. This may happen when you “unlock” certain products at a certain price. In that situation, we will invoice you for the difference in the fee.

3. Invoice. Except as otherwise provided, payment for invoices is due within 7 days of your receipt of the applicable invoice. If payment is not received by the due date, we reserve the right to, in addition to taking any other action at law or equity, to (i) charge interest on past due amounts at the rate set by The Late Payment of Commercial Debts (Interest) Act 1998 and to charge all expenses of recovery (including reasonable legal fees), (ii) suspend your access to the Services until overdue amounts are paid in full, including any interest assessed on the overdue amounts, and (iii) terminate our agreement.

4. Community Subscription Services. When you first sign up for the Community, you will have free access to Free Content, which will constitute the initial Service Term. You will not be charged any Fees for that Free Content. Thereafter, you will not be charged any Fees until you choose to manually subscribe to one of our products for the first time.

If you choose to subscribe for a subscription product, the  Service Term will be renewed by 30 days (if you choose a Monthly plan) or 1 year (if you choose an Annual plan) for our subscription products, and that Service Term will be automatically renewed and you will continue to be charged Fees for the subscription, on a monthly (if you’re on a Monthly plan) or annual (if you’re on an Annual plan) basis for so long as you continue to subscribe for each subscription product and so long as your provided payment details remain valid.

You can switch to an annual subscription term at any time. Annual subscriptions can be upgraded, downgraded or cancelled on the anniversary of the commencement of that annual subscription.

As such, if we do decide to change the Fees or institute new charges for our subscription products that you are currently subscribed to, we will not impose those new Fees on you without advanced prior written notice and we will allow you to choose whether to continue using our subscription products on the revised prices before we begin charging you at the new price.

5. One-off products.  Other products, such as exclusive events, templates, webinars, guides, and Programs, are purchased on a one-off basis. Once purchased, you will have unlimited access to that product for so long as you have a valid subscription to the relevant subscription package that the product relates to. When you purchase a one-off product, whether you use one, or all of the documents included in the particular product, you are nevertheless liable to pay us the Fees in full for that product.

6. Promotions. DolceVisa® regularly carries out promotional campaigns that may include discounts on the price of the Service, for example, through coupons or discounts. At the time of payment, the User may enter coupon codes, discount codes or any other method established by DolceVisa®, which may reduce the price of the order in the amount previously established. If we run promotions, we reserve the right to start charging you Fees at the standard non-promotional advertised price on our Site after the promotional period ends.

7. Refunds. If you would like to request a refund of the fee you paid us for the use of the Service, your refund request must be made (a) within fourteen (14) days of the original payment date and (b) prior to (i) the completed application being printed or downloaded, (ii) the downloadable templates being downloaded, (iii) the eligibility test being completed, (iv) the translation being initiated or downloaded, or (v) the substantial performance of the purchased Service. The shipment or delivery of any Service or product, whether electronically, by mail or otherwise, shall constitute substantial performance for purposes of this provision.

Notwithstanding any other provision herein, refunds for services provided by a third-party service provider, including, without limitation, an independent lawyer or professional services provider, are subject exclusively to the agreement between you and such third party.

Unless specifically stated to the contrary herein, all refunds will be calculated based on the purchase price paid at the time of purchase. If the Service includes multiple items purchased at the same time (a “Bundle”), items within the bundle will be considered for a refund individually pursuant to the terms of this Refund clause, and any refund amounts for items within a Bundle will be based on each item’s set individual item price within the total Bundle price.

We will not be liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, and/or problems due to Internet connectivity.

All approved refunds for credit and debit card transactions are issued within two (2) business days. However, please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account or for the pending charge to be cancelled.

12. Terms and Termination

    1. Subject to earlier termination as provided below, our agreement under these Terms is for the Service Term specified in the plan you signed up for. Upon expiry, the plan may auto-renew (if applicable) in accordance with clause 11.4 above).

    2. In addition to any other remedy, either party may also terminate our agreement under these Terms upon thirty (30) days’ notice. We may terminate our agreement with you with immediate effect for a material breach of these Terms or for any other reason at our own discretion. You will pay in full for the Services that you contracted for. Some of the terms in our agreement will continue to be enforceable, even after termination including, without limitation, the right to be paid, warranty disclaimers, and limitations of liability.

    3. If you choose not to renew your subscription or unsubscribe, you will be unable to access subscribing products until you re-subscribe for the relevant subscription service. In that case, this agreement will terminate on the last day of your active subscription. You can re-subscribe at any time and, if you do so, a new agreement will come into effect between us based on our terms of service in effect at that time. 

13. Representation & Warranties 

    1. Appropriate use. You confirm that:

       1. you are over 18 years of age;

       2. are only using the Site for your own personal use.

Should you not be able to confirm the above, you must stop using the Site and our Services immediately.

2. Acceptable Use. In connection with your use of the Site, Content, Community and Services, you shall not:

   1. use the Site in any way that breaches these Terms or any applicable local, national or international law;

   2. if you are a Premium User, provide any Premium Content and/or documents or information derived from Premium Content, or allow access to the Community or any Premium Content, to any person who is not a Premium User;

   3. access the Site or the Content for the purpose of developing a product or service that competes with the Site;

   4. copy the features, technology or user interface of the Site for any purpose;

   5. gain, or attempt to gain, unauthorised access to, or disrupt the integrity or performance of, the Site or any of the Site’s underlying software or source code;

   6. attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to a human-perceivable form any of the Site’s underlying software or source code except where expressly permitted by law and only to the extent such permission cannot be excluded by agreement between you and us;

   7. use the Site or the Content in a way that infringes the copyright, trademarks or other intellectual property rights owned by or licensed to us;

   8. create any database of, or other store for, the Content (or any material part of it) that creates the ability for you or any third party to access the Content (or any material part of it) or has the effect of permitting offline or other access to the Content (or any material part of it) without requiring the use of the Site;

   9. use, copy, translate, modify, amend or create derivative works based on the Content other than in accordance with the licence;

   10. search, view, copy, download, share, print out or otherwise reproduce the Content except as permitted using the functionality provided by the Site.

14. Data Protection 

    1. General. You acknowledge you have read and accepted our Privacy Policy. The Company is committed to ensuring that all personal data is processed in accordance with the Data Protection Legislation. “Data Protection Legislation” means (i) any data protection legislation from time to time in force in the UK, including the Data Protection Act 2018 or any successor legislation; and (ii) the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation (for as long as they are applicable in the UK). Please refer to our privacy policy, which is available on our website.

    2. Personal Data. You agree that we may process your personal data (as defined in the Data Protection Legislation) for the purpose of any of (i) providing the Services, Site and Content to you (ii) maintaining our administrative management system, (iii) quality and risk management reviews, (iv) billings,  and (v) providing you electronically or otherwise with information about us and our range of services. We may also use your personal data to send you updates (by email, text, telephone or post) about legal developments that might be of interest to you and/or information about our services, including exclusive offers, promotions or new services or products. You have the right to opt out of receiving promotional communications at any time by contacting us by email at hello@dolcevisa.com; or using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

    3. Third-Party Service Providers. We use third-party service providers (including ‘cloud’ service providers) to help us deliver efficient, cost-effective Services. This may include document/information hosting, CRM, email campaign services, community platforms, sharing, transfer, analysis, processing or storage. We ensure all third-party service providers operate under service agreements that are consistent with our legal obligations, including in relation to privacy and data protection. 

    4. Consents and notices for transfer of data. You will ensure you have all necessary, appropriate consents and notices in place to enable lawful transfer of the Personal Data (as defined in the Data Protection Legislation) to us for the duration and purposes of these Terms. 

    5. General Authority to appoint sub-processor. By accepting these Terms, you authorise us to appoint third parties to process personal data as a sub-processor as we see fit. This clause will be deemed to be your general written authorisation under Article 28(2) of the GDPR. We will let you know if we plan to make any changes concerning the addition or replacement of any sub-processors before we make the change. When we engage a sub-processor, we will ensure that we have a written contract in place with the sub-processor that sets out the same data protection obligations on the third party as are set out in this clause 13 (or substantially on that sub-processors standard terms of business), in particular providing sufficient guarantees to implement appropriate technical and organisational measures to ensure that the processing will meet the requirements of the relevant Data Protection Legislation. If we appoint a sub-processor, we remain fully liable to you for the performance of the subprocessor’s data protection obligations.

    6. International transfer. If we need to transfer any personal data outside the UK (for example, if our service providers store personal data on servers outside the UK), we will ensure that appropriate safeguards are in place to keep the data secure and that effective legal remedies are available for data subjects, or that there is an ‘adequacy decision’ or ‘adequacy regulation’ (as defined in the Data Protection Act 2018). If we need to transfer any data, we will comply with our obligations under the relevant Data Protection Legislation to provide an adequate level of protection to any personal data that is transferred.

    7. Our community. BY USING OUR COMMUNITY SITE, WHICH IS HOSTED ON HEARTBEAT.CHAT, YOU ALSO AGREE TO THE HEARTBEATS TERMS AND PRIVACY POLICY, INCLUDING THE PROCESSING OF YOUR PERSONAL DATA IN THE UNITED STATES. YOU ALSO AGREE TO RECEIVE EMAIL NOTIFICATIONS ABOUT ACTIVITIES IN THIS COMMUNITY. IF YOU DO NOT ACCEPT THE TERMS OF USE AND RELATED POLICIES, DO NOT USE, ACCESS, OR DOWNLOAD MATERIALS FROM THE SITE AND LEAVE THE SITE IMMEDIATELY.

15. Liability 

    1. Limitation of liability. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team and for fraud or fraudulent misrepresentation. 

NOTWITHSTANDING ANYTHING TO THE CONTRARY, WE AND OUR OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 

1. FOR USE OF THE SITE, COMMUNITY, CONTENT, OR SERVICES OR FOR ERROR OR INTERRUPTION OF USE OF THE SITE OR SERVICES;

2. FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; 

3. FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; 

4. FOR ANY MATTER BEYOND OUR REASONABLE CONTROL; OR 

5. FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICES UNDER THESE TERMS IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   

2. If you are a Free User, you acknowledge that you are using our Community for free, and that all Content on our Community is made available for general information purposes only. We do not offer any warranty as to the accuracy, completeness or quality of such Free Content, and you should not rely upon our Free Content for any purpose. As such, to the maximum extent permitted by law and subject to clause 15.1, we will not be liable to you for any relevant losses whatsoever. You acknowledge and agree that the complete exclusion of DolceVisa®’s liability set out in this clause 15.2 is reasonable and necessary because DolceVisa® is offering free legal information to a large number of Free Users (a significant proportion of whom it is anticipated will not previously have had access to similar legal resources) and would not be able to do so on a sustainable commercial basis if it were to assume any liability to such Free Users. If, notwithstanding the foregoing, we are liable to you for any relevant losses, the total aggregate liability of DolceVisa® in respect of any relevant losses that are not otherwise excluded under these Terms shall not exceed £100. For the purposes of this clause, relevant losses shall mean losses and expenses, whether in contract or tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with these Terms, or out of or in connection with any use of (or inability to use) or reliance on the Site or the Content or Services.

3. Allocation of risks. These Terms fairly allocate the risks between us, on the one hand, and you, on the other. You acknowledge and agree that the pricing of our Services reflects this allocation of risk and the limitation of liability specified herein and that we would not enter into this agreement without such allocation and limitation.

4. Disclaimer of warranties. EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE GIVE YOU NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND ALL IMPLIED CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS IN RELATION TO THE SITE AND THE SERVICES ARE EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES. YOU ACKNOWLEDGE AND AGREE THAT NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, PROVIDED BY US WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THIS AGREEMENT.

5. No claims against individuals. You agree to bring any claim (including negligence) in connection with any of the Services only against us and not against any individual, however, described.

6. Indemnity. You agree to defend, indemnify and hold any of us, our officers, directors, employees or agents, or any other person connected with or affiliated with us, harmless from any claim or demand, including reasonable solicitors' fees and court costs, made by any third party due to or arising out of your use of the Service and/or the Site, or your breach of the Terms.

16. Third-Party Information. 

    1. Third-party websites, pages and documents (Third Party Information) to which the Site or any of the Content is linked or which you may otherwise access through links on the Site are independent of the Site and our service and are for information only. Third-Party Information has not been reviewed by us and is not in any way approved or endorsed by us. We have no responsibility for the content, availability or use of Third Party Information or the maintenance or updating of any links thereto. We accept no liability or responsibility for any Losses and Expenses whatsoever that may be incurred by you as a result of your use of or reliance on any Third Party Information, including content, products or services available on or through third-party websites, pages or documents or any links to the same.

17. Other important terms

    1. DolceVisa® reserves the right to modify or discontinue the Site (or any portion of the Website), temporarily or permanently, with or without notice to the User, and are not obligated to support or update the Service. YOU AGREE THAT DolceVisa® SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY IF DOLCEVISA EXERCISES ITS RIGHT TO MODIFY OR DISCONTINUE THE SITE (OR ANY PORTION OF THE SITE).

2. These Terms, including our Community Code of Conduct and our Privacy Policy and Cookie Policy, constitute the entire agreement with respect to access to and use of the Site and related Services. Our obligations, if any, with regard to our Site and Services are governed solely by the agreements pursuant to which they are provided, and nothing on our Site or through discussions with our team using our live chat should be construed to alter such agreements unless we explicitly state we are acting or allowing you to act contrary to these Terms.

3. You agree that any violation by you of these Terms will constitute an unlawful and unfair practice and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to us obtaining any injunctive or equitable relief that we deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies we may have at law or in equity. The failure by us to enforce any provision in these Terms will not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.

4. If any reference in these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

5. Our agreement under these Terms is not assignable, transferable or sublicensable by you except with our prior written consent. We may transfer and assign any of our rights and obligations under these Terms without consent. Our agreement under these Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein.

6. All notices under these Terms will be deemed to have been duly given when received, or if transmitted by email, the day after it is sent.

7. These Terms or any dispute or claim arising out of, or in connection with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.

8. The courts of England and Wales have exclusive rights to settle any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims).

9. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Website and/or the Service and/or to the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. You also agree that the Terms shall not be construed against the drafting party, i.e. us.

18. Complaints 

    1. How to tell us about problems. If you are unhappy with our Services, you are entitled to complain by following this procedure: 

       1. email your complaint to hello@dolcevisa.com; 

       2. Enter the subject line: I have a complaint;

       3. Please describe as much as possible about the nature of your complaint.

    2. Where a formal complaint is made, we have an internal procedure we adhere to, details of which are indicated as follows:  

       1. Acknowledgement. We will send you an email or a letter acknowledging receipt of your complaint within seven days of receiving it. 

       2. Investigation. An impartial investigation will be carried out on the matter leading to a complaint to ensure that key facts are identified and clarified. 

       3. Response. We will provide You with a detailed response within 28 days unless the complaint is complex and requires more time. In that case, we will notify You, explain the delay and provide a reasonable estimate of the timeframe within which a response will be provided. Our response will provide You with the details of the findings and the proposed resolution.

       4. Follow Up. We will follow up on complaints to confirm that You are satisfied with the response. 

       5. PLEASE NOTE; THAT THE LEGAL OMBUDSMAN, WHO ADJUDICATES ON COMPLAINTS ABOUT POOR SERVICE BY PRACTISING SOLICITORS, CAN NOT CONSIDER ANY COMPLAINT AGAINST UNREGULATED COMPANIES.